Terms of service
Last updated: 9 August 2026
Welcome to Ascot Saddlery.
These Terms of Service apply when you use the Ascot Saddlery website or purchase products through our online store.
By using our website or placing an order, you agree to these Terms of Service together with our Shipping & Delivery Policy, Returns, Refunds & Exchanges Policy and Privacy Policy.
Nothing in these terms is intended to exclude, restrict or modify any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
1. Using Our Website
You may use this website for lawful personal or commercial shopping purposes.
You must not use the website in a way that could damage, disable or interfere with the website, compromise its security, introduce malicious software or affect another person's use of the website.
Content from this website must not be copied, reproduced, distributed or commercially exploited without permission from Ascot Saddlery or the relevant rights holder.
2. Product Information
We take reasonable care to ensure product descriptions, information and other website content are accurate and useful.
From time to time, information may contain errors or may require updating. Product information may also change as manufacturers update their ranges.
Where we identify a material error relating to an order, we will contact you where appropriate to discuss the available options.
3. Prices & Availability
Product prices and availability may change from time to time.
Placing an item in your shopping cart does not necessarily reserve the product.
Orders are subject to product availability and successful payment processing.
We reserve the right to correct genuine pricing or product-information errors where permitted by law.
4. Orders & Payments
When placing an order, you agree to provide accurate and complete billing, delivery and contact information.
You are responsible for ensuring the information provided with your order is correct.
We may contact you where additional information is required to process or deliver an order.
5. Shipping & Delivery
Shipping charges, dispatch information, bulky freight arrangements and delivery conditions are explained in our Shipping & Delivery Policy.
Delivery dates and timeframes provided by Ascot Saddlery or a delivery provider are estimates unless expressly stated otherwise.
6. Returns, Exchanges & Faulty Products
Our approach to returns, refunds and exchanges is explained in our Returns, Refunds & Exchanges Policy.
Ascot Saddlery does not generally provide refunds for change of mind.
Nothing in our Returns Policy or these Terms affects the rights and remedies available to consumers under Australian Consumer Law.
7. Australian Consumer Law
Products purchased from Ascot Saddlery may come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Where those guarantees apply, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and nature of the problem.
Nothing contained in these Terms of Service excludes or limits those rights.
8. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment providers, delivery providers and other technology platforms.
Those services may also be subject to the third party's own terms and privacy practices.
Ascot Saddlery is not responsible for third-party websites or services that operate independently from us, except where responsibility cannot lawfully be excluded.
9. Third-Party Links
Our website may contain links to external websites for convenience or additional information.
A link does not necessarily mean that Ascot Saddlery endorses or controls the content, products, services or privacy practices of that website.
10. Website Availability
We aim to keep the Ascot Saddlery website available and operating reliably.
However, access may occasionally be interrupted because of maintenance, technical issues or circumstances outside our reasonable control.
We do not guarantee that the website will operate uninterrupted at all times.
11. Liability
To the maximum extent permitted by law, Ascot Saddlery is not responsible for indirect or consequential loss resulting solely from the use or inability to use this website.
Nothing in this section, or elsewhere in these Terms, limits liability or customer rights where doing so would be prohibited by law, including under Australian Consumer Law.
12. Privacy
Personal information collected through this website is handled in accordance with our Privacy Policy.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services or legal obligations.
The version published on the website at the time you use the website or place an order will apply, subject to applicable law.
14. Contact Ascot Saddlery
If you have a question about an order, these Terms or any of our store policies, please contact our team.
Ascot Saddlery
Phone: (03) 9376 5444
Email: sales@ascotsaddlery.com.au
Address: 540 Racecourse Road, Flemington VIC 3031, Australia
ABN: 51 408 460 676