Shipping policy
Shipping
Shipping
- Postage, handling, freight and delivery
1.1 Delivery is by Australia Post or Star Track or Sendle (Delivery Agents).
1.2 Postage and handling (Delivery Fee) is charged at a rate of $15 within Australia, excluding bulky or heavy items. Freight for bulky or heavy items will be calculated separately and you the client will be consulted prior to shipping. Freight for outside of Australia will be calculated based on weight and speed of delivery, as per agreed by both Ascot Saddlery and you the client.
1.3 Free delivery for purchases over $150 excluding bulky or heavy items. . Freight for bulky or heavy items will be calculated separately and you the client will be consulted prior to shipping.
1.4 You acknowledge and agree that notwithstanding anything else in this clause:-
(a) Whilst all attempts are made to have your goods to you as soon as possible, Ascot Saddlery cannot guarantee that delivery will occur within a specified time.
(b) Ascot Saddlery will endeavour to dispatch orders within 1-2 business days (excluding public holidays) after payment has been accepted and cleared, subject to stock availability.
(c) Ascot Saddlery will accept orders from within Australia and also outside Australia.
(d) Delivery time frames may change from time to time due to unforeseen circumstances and Ascot Saddlery will not be liable or responsible for in the event of any delay; and
(e) Ascot Saddlery is not liable with respect to any loss, damage, costs, expense or injury you or any third party suffers as result of any change in delivery times or delay in delivery.
1.5 An appropriate person must be present to accept the delivery of your order, in which you may appoint a representative to do so in your place, in which any such representative must be over 16 years of age and capable of receiving delivery on your behalf, and you agree that Ascot Saddlery will be entitled to rely on the representatives instructions as if they were your own.
1.6 On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, together with photo identification or proof of age. In the event that this clause is not complied with or no one is available to accept delivery then the Delivery Agent reserves the right to refuse to complete delivery, in which the Delivery Agent may elect to leave a calling card for collection from a local Australia Post office. Where re-delivery is required for any reason whatsoever then you may be required to pay an associated fee for re-delivery.
1.7 If you opt to have the your delivery left in a safe place, Ascot Saddlery takes no responsibility for any loss
1.8 Insurance and express delivery is not available in respect of your order unless specifically requested