Shipping policy
At Ascot Saddlery, we aim to make receiving your order as straightforward as possible. This policy explains our delivery options, shipping charges and what to expect once your order has been placed.
Shipping Within Australia
Orders within Australia are delivered using Australia Post, StarTrack or Aramex, depending on the size of the order, delivery location and service required.
Standard shipping is $15 Australia-wide, excluding bulky or heavy items.
Free standard shipping is available on orders over $150, excluding bulky or heavy items.
Some products cannot be shipped using our standard rates because of their size or weight. If additional freight charges apply, our team will contact you before the order is dispatched to discuss the cost and available delivery options.
Dispatch Times
We aim to dispatch orders within 1–2 business days after payment has been received and cleared, subject to stock availability.
Orders placed on weekends or public holidays will be processed on the next available business day.
While we always aim to get orders on their way as quickly as possible, dispatch and delivery times are estimates rather than guaranteed timeframes.
Delivery Times
Orders are delivered by our courier partners, Australia Post, StarTrack and Aramex. The most suitable service depends on the size of your order and where it is going. As a general guide, once your order has been dispatched you can expect delivery within the following timeframes:
|
Delivery area |
Estimated delivery time |
|---|---|
|
Melbourne metro |
1 to 3 business days |
|
Sydney, Adelaide and Canberra |
2 to 4 business days |
|
Brisbane |
2 to 5 business days |
|
Hobart and Tasmania |
2 to 5 business days |
|
Perth |
4 to 8 business days |
|
Darwin and the Northern Territory |
4 to 6 business days |
|
Regional Victoria |
1 to 4 business days |
|
Regional and rural areas in other states |
3 to 8 business days |
These timeframes are a guide based on the delivery estimates published by our courier partners, counted in business days from dispatch. They are estimates rather than guarantees, and deliveries to remote areas can take longer. If you need your order urgently, please call us before ordering so we can discuss express options.
Delivery times vary depending on your location, the delivery service used and circumstances affecting our delivery partners.
Occasionally, delays may occur because of weather, transport disruptions, peak delivery periods or other circumstances outside our reasonable control.
If you are concerned about the progress of an order, please contact Ascot Saddlery and our team will be happy to assist where possible.
Bulky & Heavy Items
Bulky or heavy products are excluded from our standard and free-shipping rates.
Where additional freight is required, we will contact you before dispatch to confirm the freight charge and delivery arrangements. We will not send an order with an additional freight charge without discussing it with you first.
International Orders
Ascot Saddlery can accept international orders.
International freight charges vary according to the destination, weight of the order and delivery service required. Our team will confirm the available shipping options and applicable freight charges with you before dispatch.
Receiving Your Delivery
Where a delivery requires someone to be present, you may accept the delivery yourself or nominate another person to receive it on your behalf.
A nominated representative should be at least 16 years old and capable of accepting the delivery.
The delivery provider may request proof of identity or proof of age where required. If nobody is available to accept the delivery, the carrier may arrange collection from a nearby location or offer re-delivery. Additional carrier charges may apply to re-delivery.
Authority to Leave
If you choose to authorise a delivery to be left in a nominated safe place, please make sure the location is secure and suitable for the parcel.
Once an order has been delivered to the location you nominated, Ascot Saddlery cannot take responsibility for loss or theft occurring after delivery, subject to any rights you may have under Australian Consumer Law.
Express Delivery & Insurance
Express delivery and additional insurance are not included as standard.
If you require either of these services, please contact us before placing your order so we can discuss the available options and any additional charges.
Need Help With Delivery?
If you have a question about shipping, freight or an existing order, please contact our team.
Phone: (03) 9376 5444
Email: sales@ascotsaddlery.com.au